Training Courses Late night levy

Published on June 29th, 2012 | by Dean Carr

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How to become a Door Supervisor, and what to expect

Becoming a Door Supervisor means not only will you mainly be working evenings and weekends you will also have responsibilities to the club, pub or bar that employs you. You will require to be licensed and you will be regulated by the Security Industry Authority (SIA). To become a Door Supervisor you will need to attend a four day intensive training course which also now includes physical intervention. The average cost of a training course is around £250.00. Once you have completed your training course and received your certificate you and then apply to SIA for your licence to operate as a Door Supervisor. Your Door Supervisor licence will be valid for 3 years once granted.

The duties you can expect to undertake as a Door Supervisor are as follows;

Entrance Control

The first function of the Door Supervisor is to control and secure the entrance of a night club, pub or bar. An overcrowded bar or club is a danger, so Door Supervisor’s have to ensure that only a limited number of people get into the building. This makes life more pleasant for those inside, it cuts down on the number of potential hazards in the building caused by people tripping or falling, a common occurrence when drunk, and it keeps the venue legal, as most municipalities have strict restrictions on how many people can be in a building. In addition, the Door Supervisor’s may enforce the rules on the items being brought into the club, such weapons, whether real or toys, and drinks.

Identifying Troublemakers

Most bars and clubs have a list of people who are banned from the local drinking establishments. This is often created with the help of local schemes such as Pub-Watch or Night-Safe, whereby if an offender is banned by one venue, that person is automatically banned from them all. Reasons for excluding a person from a venue may include violence, drug dealing or simply being a nuisance. This lowers the risk of trouble flaring up in the club.

Surveillance

Some Door Supervisor are employed to monitor the close-captioned TV cameras that operate in the building. These cameras are used to identify potential problems and guide the floor Door Supervisor to them. The recordings can also be used as evidence in the event of trouble. Floor Door Supervisor also keeps an eye on the patrons, identifying those who are overly drunk and those who are starting to display signs of aggression. In many cases, the presence of a Door Supervisor is enough to prevent trouble occurring.

Stopping Incidents

When trouble does flare up, Door Supervisor’s must move quickly to isolate it, identify those involved and remove the troublemakers from the premises. In many instances, this can be achieved by asking the patrons to leave. On a few occasions, this can require some force, which is why Door Supervisor’s tend to be large, muscular men. Depending on the area and the incident, Door Supervisor’s may remove the offenders outside or restrain the perpetrators and notify the police or relevant authority.

Identifying Underage Drinkers

Most countries have drinking age limits; in the UK the age limit is 18. Most clubs and bar will operate a challenge policy such as, challenge 21 or challenge 25. Door Supervisor’s need to be able to identify individual in this age range and challenge them to prove they are over the age of 18 or over the required age for entry in to the premises. In addition, Door Supervisor’s need to identify when false identification is being used.

First Aid

Door Supervisor’s should know basic first aid, as drinking alcohol can be a dangerous pastime. Being able to place someone into the recovery position before an ambulance arrives can mean the difference between life and death. In addition, being able to treat minor accidents, such as cuts caused by broken glass, means the premises is focused on good customer service.

Clearing Premises After Event

A Door Supervisor will be expected to help clear licensed premises of patrons at the end of an evening or event. Door Supervisor‘s will ensure that patrons leave quietly and safely at the end of an event and ensure that no trouble is caused outside the premises. Door Supervisor’s will normally be expected to help organize taxi’s and ensure that the premises and its patrons do not cause a nuisance to neighbours, local business or the police.

If you would like to book on a Door Supervisor training course please click here for more details.

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About the Author

Dean Carr

Dean has been involved in alcohol licensing for over 20 years and has helped many independent retailers and corporate clients obtain a licence to sell alcohol or offer late night refreshment, regulated entertainment from all sorts of premises. Dean writes articles for various trade related blogs and is currently Managing Director of the PLT group of companies who run APLH and SCPLH personal alcohol licence courses nationwide. You can contact Dean or a member of his expert licensing team on: 01242 222 188



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